We ask that you allow us 10 - 14 business days to get your items ready to ship.
And for anyone that does not understand, business days are Monday - Friday (not weekends and no holidays).
Our shop is generally closed on Saturday and Sunday.
Our products are NOT mass produced. They are all small batch, handcrafted by Miss Sha' and Mr. Kelly. This means all of our items are made to order.
We are one of the few shops that makes nearly every item by hand - we DO NOT buy wholesale from places like Azure Green, etc - we make your product.
When an order is received, it isn't filled right away, unless we are asked to do so. Generally speaking, orders from last week are what we are working on this week. So if you place an order on Thursday of this week, we don't begin working on your order until early the following week. This is because every thing we make is made to order.
On average, we run about 8-10 days out (normally) on our shipping times. But sometimes, if we get an influx of orders, we get very busy and it takes longer to get your orders filled.
--> If you need your order quickly, please reach out to Miss Sha' immediately after placing your order. Provide her with your order number and ask if she can ship it quicker. Please send an email (firstname.lastname@example.org)
or call (318-470-1885) to Miss Sha'.
We also offer DHL for international packages, and UPS for Domestic packages. The DHL shipping option sometimes has an additional fee that will have to be paid via PayPal invoice. DHL shipments also have additional time added to the shipment - we only take DHL packages into the city once a week or so. So you will need to understand that it could take up to three weeks for a DHL package to be shipped to you.
If you wish to have DHL services, please reach out to Miss Sha' immediately upon placing your order.
Provide her with your request, as well as your order number.
If you wait several days, your package will be shipped using the US Postal Service.
While we make large batches of oils at a single time, they are not individually bottled until your order is placed.
This allows the oils extra time with the original herbals and botanicals - to become as potent and powerful, as possible. Also, please keep in mind - the stock photos you see on the website are of the first approved sample. The bottle you get will have all the relevant ingredients and the exact same blend - but the overall look/appearance may be slightly different. Cut and sifted herbs may have been obtained from a different supplier, etc. In addition, the process is done by hand, and therefore, no two bottles will be absolutely identical.
The same can be said for our candles.
Again, the candles are not poured until an order is placed.
This can mean that paraffin candles will not be ready to be removed from their molds for up to 12 hours. Beeswax candles are hand dipped and then allowed to cure before being dressed.
All candles are then cleaned and blessed, by Miss Sha'.
Then off to Mr. Kelly - who does the packaging.
If you choose a loaded or fixed candle, this requires extra work and energies.
But it ensures that no two candles are exactly alike - Miss Sha' touches each and every candle that leaves her cottage, at least 3 times! This definitely gives extra energies to your candles. Again, we ask 14 business days.
If you have ordered a Custom oil, powder, candle - or any candle that is fixed/loaded - this WILL add to the creation time. Miss Sha' does NOT keep loaded and fixed items on hand. So again, please be patient.
Most of our customers agree, our items are worth the wait!
Once your item is ready to ship, you will receive an email with a link to the shipping confirmation. If you did not receive an order confirmation after you placed your order, please be sure to check your spam folders.
Same with shipping confirmations!
Also - once the box leaves my hands and enters into the United States Postal Service rat race, we are at their mercy.
I cannot even attempt to locate your package until it "stalls" somewhere, for multiple days. And COVID changed so much about how businesses ship and deal with shipping. Most shipping services guarantee very little nowadays and transit times are extended considerably. There is nothing I can do about this.
You stand a better chance of providing your local post office (the office, NOT your delivery person) with the tracking and let them hunt for it. I have no control over where it goes or how quickly it moves, once it leaves Mooringsport, LA.
International buyers - we highly recommend you select International Priority Shipping or DHL Shipping. Basic First Class can take weeks to arrive and there is no possible way to track the package. Priority is much more expensive, but a claim can be filed if your package is lost.
In addition, once your box leaves the United States, I can no longer track it.
Also, be sure to confirm your shipping address with PayPal or your credit card company - once your item is shipped, I cannot change the address.
Also, Do NOT ask us to declare your box a 'gift' - or less than the actual value. Companies and shop owners that do this, are actually breaking Federal laws. If they are caught, you, as well as the shop owner, are subject to large fines. We can also be banned from shipping into your country if we falsely declare values of items.
So, please, give us the proper respect and do not ask us.
We apologize that US shipping to overseas countries is so expensive. But that is the agreement between your country and the US - we have no control over that.
We also do not make any money on shipping, so we do try to refund any excess back to the customer.
We are also NOT responsible for the duties and tariffs that your country charges when your box arrives.
If you choose to refuse the package, and it is returned to us, we will provide a partial refund.
We will refund ONLY regularly stocked items.
Custom made or loaded/dressed items will NOT be refunded.
And shipping will NOT be refunded.
In order to obtain a refund, you will need to reach out to us when you refuse the shipment and let us know. You will not receive your refund until after the items arrive back to us here in the US.
If your package arrives damaged, please immediately take photos and send them to Miss Sha' at email@example.com
Do not destroy the evidence of damage, nor dispose of the box. The postal service is now requiring Miss Sha' to file claims on any damages incurred. They are also requiring physical evidence to prove the claim - meaning that you may be asked to take the box in to your local post office for them to examine. If this happens, Miss Sha' will provide a claim number for you.
If you are not willing to take the box in, or fail to do so after telling Miss Sha' that you will - then the claim may not be processed.
In return, your items may not be replaced.
Refunds are handled on a case by case basis.
When a customer purchases something online, they enter into an agreement with the shop owner. The agreement is that they pay for the goods and shipping. The owner of the shop agrees to make, package and ship the product.
Once we provide you with a shipping confirmation, that concludes the shop owner's portion of the agreement.
Many people seem to think that just because a package fails to arrive, that the shop owner should ship a replacement package. Why?
The shop owner provided proof that the items were produced, packaged and shipped. They should NOT be held responsible for Postal Services' mishandling of a shipment.
If a package is not delivered, or scanned and delivered, but you cannot locate it - reach out to Miss Sha' and then IMMEDIATELY contact your local post office. Many times items are mis-scanned, a neighbor picks them up, or you simply cannot see them. You will need to speak DIRECTLY to your local carrier. If you are unwilling to do this, then do not expect a replacement from Miss Sha'. You will need to do your part.
That being said, Inexplicable Things will meet you half way. If after several days, the post office is unable to locate your package, are we are unable to file a claim - We will provide you with 50% off a duplicate order (the exact same items), but you are responsible for 50% + shipping.
If an item is missing or damaged during transit, and if you purchased Priority shipping, please let Miss Sha' know immediately, as well as provide her with photos so she can file a claim. Again, you may be asked to show proof of this at your local post office. She will then replace the items lost or damaged.
Remember, If you opt for First Class, she will be unable to file a claim. Again, we always recommend you opt for Priority Shipping.